School Uniforms Returns and Exchanges

In response to COVID-19, and to keep you and our staff safe, all returns will be quarantined and exposed to UV-C Light to properly disinfect items before they are returned to stock for resale.

Please visit www.DonnellysClothing.com/COVID-19 for more information on safety and service policies.

What is the School Uniform Return and Exchange Policy?

An item which has not been worn, washed or altered, is in resaleable condition and still valid for school use, can be returned for refund or exchange as follows:

For cash or exchange within 30 days of receipt of item. Thereafter, for merchandise credit equal to the price paid for the item up to one year after receipt of item. A receipt must accompany all returns. Without a receipt, returns may be subject to a restocking fee of 20% -based on the items’ two year lowest price. Without a receipt, returns may be completely rejected without further explanation. Donnelly’s reserves the right to reject any return which is deemed not to be in resaleable condition. NOTE: Leeway is granted for ‘winter items’ received in summer which are in need of return at the beginning of winter the same year.

Items sold as part of a Spiritwear Store, Team Uniform or a Corporate Uniform Program are generally very unique items and therefore can not be returned for exchange or refund. Make sure of your correct size before ordering custom items.

Visit our Policies and Procedures Page for more information.

How To Return or Exchange

By Mail - During COVID-19 we strongly encourage mail returns.
  • Package your item and ship to: Donnelly’s, 50 Sharpe Drive, Cranston, RI. 02920

  • Package must include your sales order (copy or the original)

  • A note explaining what you would like us to do. For example, what new size you would like, if you would like a refund or what other item you would like

NOTE: Donnelly’s will pay shipping charges to send your exchange items HOME.

To A Store - During COVID-19 all store visits are by appointment only.

You must visit www.DonnellysClothing.com/COVID-19 for requirements to visit a store.

  • Make an appointment to visit a store location.

  • Bring your item(s) to the store loosely wrapped in a box or bag.

  • Bring your sales receipt, or bring a list of the items you are returning.

  • Bring a Uniform Shopping List for new items you need.

  • Store personnel will assist you in returning or exchanging the item.

TIP: It is recommended to place a new order online or by phone before your visit.

At an In- School Event - During COVID-19 your in-school event schedule may have been changed.
  • If your school has an upcoming event, you may bring your item(s) that day to give to our customer service reps

  • Bring your sales receipt, or bring a list of the items you are returning. Returns brought to a school event without a receipt can only be credited once the purchase price has been confirmed

  • Bring a Uniform Shopping List for new items you need.

  • Event personnel will assist you in returning or exchanging the item.

TIP: It is recommended to place a new order online or by phone before your event.

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