School Uniforms Returns and Exchanges

What is the School Uniform return and exchange policy?

An item which has not been worn, washed or altered and is in resaleable condition can be returned for a refund or exchange as follows:
For cash or exchange within 30 days of receipt of item. Thereafter, for merchandise credit equal to the price paid for the item up to one year after receipt of item. A receipt must accompany all returns. Without a receipt, returns may be subject to a restocking fee of 20% based on the items’ two year lowest price. Without a receipt, returns may be completely rejected without further explanation. Donnelly’s reserves the right to reject any return which is deemed not to be in resaleable condition.

How To Return or Exchange

By Mail

  • Package your item and ship to: Donnelly’s, 50 Sharpe Drive, Cranston, RI., 02920
  • Package must include your sales order (copy or the original)
  • A note explaining what you would like us to do. For example, what new size you would like, if you would like a refund or what other item you would like

 

To A Store

  • Bring the item to one of our branch locations
  • Store personnel will assist you in returning or exchanging the item
  • If you know what item you need, call 3-5 days before your visit to have the new item ready for you

 

At A School Event

  • If your school has an upcoming event, you may bring the item that day to give to our customer service reps
  • Bring the original sales order with the items to the event. Returns brought to a school event without a receipt can only be credited once the purchase price has been confirmed
  • Let the customer service reps know what you would like to do (return or exchange)

 

* Items sold as part of a Spiritwear Store, Team Uniform or a Corporate Uniform Program are generally very unique items and therefore can not be returned for exchange or refund. Make sure of your correct size before ordering custom items.

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